Customer service continues to enter the public awareness, as consumers continue to have more choices and, in a down economy, even more competition for their business. Yet many customers see past the low price offers and advertising campaigns, and are willing to pay more in order to receive outstanding service. Even if budgets are tight, [...]
Articles
A Customer Complaint is a Chance to Shine
In any service-oriented business, customer complaints are an unavoidable part of the territory. However exceptional your customer service culture, and however well intentioned, there are going to be occasions where you receive a complaint. Many complaints are customers blowing off steam because they have had a bad day, and all that you can do is [...]
7 REASONS WHY GREAT EMPLOYEES LEAVE
“People are definitely a company’s greatest asset. It doesn’t make any difference whether the product is cars or cosmetics. A company is only as good as the people it keeps.” – Mary Kay Ash The attitude that employees are expendable and replaceable is slowly changing as businesses realize that investing in good employees is the [...]
Futurology and Embracing Change – Five Business Trends
“The best thing about the future is that it comes only one day at a time.” – Abraham Lincoln The uncertain economy and the exponential growth of the internet are changing the way we work. For employee and entrepreneur, small business owner and CEO alike, looking into the future and looking for trends will help [...]
Old School and New School Time Management
Two Books, Two Approaches Normally, business productivity and time management books fall into one of two categories: Basic commonsense tips for improving productivity, all of which generally recycle the same information that can be found online (Try Googling 10 Top Time Management tips and you will see what I mean). Motivational guides that tell you [...]
The Social Networking Trend: What It Means To You
Social sites like Facebook started out as great places to keep track of friends and family, allowing you to share the latest news, gossip, and photos. Inevitably, businesses have been quick to understand the potential of developing a presence on these sites, as a way to create brand awareness. This idea is supported by Google’s [...]
Stress Management in the Workplace: Taking Care of People
Stress Management in the Workplace: Taking Care of People “Half our life is spent trying to find something to do with the time we have rushed through life trying to save.” Will Rogers Recessions are an awful time for HR managers and business owners, who are faced with the unenviable task of trimming the [...]
Attract Your Dream Job: What’s Holding You Back?
Attract Your Dream Job: What’s Holding You Back? “If you want to live a happy life, tie it to a goal, not to people or things.” – Albert Einstein Too many people settle for mediocrity, ending up stuck in a rut and working in a spiritually and mentally unfulfilling job. Rather than going for what [...]
Boost Your Income by Boosting Your Attitude
Boost Your Income by Boosting Your Attitude Attitude is more important than the past, than education, than money, than circumstances, than what people do or say. It is more important than appearance, giftedness, or skill. – W.C. Fields A positive attitude energizes work and study, stimulating creativity. Boosting your attitude on a daily basis will [...]
The Power of the To-Do List
Time is money. As a business owner, or manager, in order to be competitive today, you must quickly learn to sort through the multitude of tasks facing you each day and narrow down to only the key revenue-generating activities, while letting the majority of the “noise” fade away. How you work and your effectiveness in [...]
Work, Life, and the Butterfly Effect
How does the Chaos Theory and the Butterfly Effect apply to our lives? Can implementing these principles improve personal and organizational performance? Most people have heard of Chaos Theory and the Butterfly Effect, the idea that a butterfly flapping its wings over the Atlantic can cause hurricanes in Florida. A huge, dynamic system, like the [...]
How To Make Five Successful Authors Work for YOU
Do you have a precise strategy for business success? Not yet? There ARE winning strategies that will bring you closer to your vision of success. Your favorite author may bring you all kinds of lofty joy and even guilty pleasure, but they also offer an unexpectedly keen sense of wisdom, or a strategy, that you [...]
Seven Steps to Simplifying Your Life
Demands and deadlines are an inherent characteristic of modern life, often leading to an unsustainable work-life balance. Success may aid an affluent lifestyle, yet it is often at the expense of healthy well-being. Simplifying areas of your life can seem impossible, particularly when demands upon your time and expertise is great. These Seven Steps to [...]
Why Grow Your Network?
Expanding your network is important no matter what your industry. A network can help you find the people and knowledge you need to achieve your business and/or career goals. Networking helps you stay current with your industry, and, if you enter your network with an open mind, you will easily pickup new ideas, business techniques [...]
Making New Sales – Remembering the Foundation of Success
Making new sales is the lifeblood of any business, as the easiest way to increase profits and grow. As any sales veteran will tell you, succeeding in sales requires a combination of personal traits and skills. Motivation is very important in sales; if you are not motivated, you sell less, and this vicious cycle can [...]