In any service-oriented business, customer complaints are an unavoidable part of the territory. However exceptional your customer service culture, and however well intentioned, there are going to be occasions where you receive a complaint. Many complaints are customers blowing off steam because they have had a bad day, and all that you can do is [...]
Archive for Communication
Boost Your Income by Boosting Your Attitude
Boost Your Income by Boosting Your Attitude Attitude is more important than the past, than education, than money, than circumstances, than what people do or say. It is more important than appearance, giftedness, or skill. – W.C. Fields A positive attitude energizes work and study, stimulating creativity. Boosting your attitude on a daily basis will [...]
Energize Your Organization: Motivate Without Money
Encouraging Intrinsic Motivation – Learning From History As the sheer scale of the economic crisis folds, consumers, employees and businesses are all reassessing their core values. One of the biggest criticisms we’re hearing about the causes of this recession is the idea that businesses have become locked into short-termism, seeking to generate profits quickly, while [...]
10 Powerful Phrases
10 Powerful Phrases Rick DeVos, cofounder of Amway, successful businessman, motivational speaker, and philanthropist, offers his wisdom on keeping a positive attitude, in his book: Ten Powerful Phrases for Positive People: I’m Wrong I’m Sorry You Can Do It I Believe in You I’m Proud of You Thank You I Need You I Trust You [...]
How to End Meeting Madness
Do you spend hours every week in meetings? Do you often wish a meeting was over before it even began? When our time is stretched thin, and our email inbox is overflowing, the announcement of another meeting is usually not welcomed. If you have attended meetings where this is no agenda, no record of decisions [...]
How to Create a Coaching Environment
“Leadership, like coaching, is fighting for the hearts and souls of men and getting them to believe in you.” – Eddie Robinson One of the major foundations of coaching is creating an optimum environment. Sports coaches have known this for many years, and understand that the key to success is to develop a culture of [...]
The Art of Communication
“The problem with communication … is the illusion that it has been accomplished.” – George Bernard Shaw Communication skills – it’s on the top of hiring managers lists when interviewing and assessing candidates for employment. Ask people at work what the major challenges are, and what they would most like to improve and you’re likely [...]
7 Steps to a Powerful Presentation
“If you would persuade, you must appeal to interest rather than intellect.” – Ben Franklin The reason you make a presentation is to sell an idea. Here are some of the best ideas sales professionals use that you can apply to any presentation: 1 Prepare: Know your goals and your audience. Sales professionals know their [...]
Success: One Conversation at a Time
“Conversations are the work of a leader and the workhorses of an organization .” –Susan Scott, Fierce Conversations Are you building or eroding your relationships through your conversations? If you’re like most people, you occasionally have interpersonal difficulties at work. According to Susan Scott, author of Fierce Conversations, interpersonal difficulties are a direct result of [...]